Frequently Asked Questions

Frequently Asked Questions About Tutoring

I made a mistake in booking an appointment. I’d like to reschedule?

I used the contact form and messaged you but I haven’t got a response yet.

I only booked for 1 hour is it possible to extend the session for longer?

What payment methods do you accept?

I need help in a subject that is not listed on your Subject / Services page…

Do you do house calls? Can you come to my premises and tutor my children.

Forgot to unplug my USB drive, I think I left it at your house.

I don’t feel safe leaving my child with a stranger, do you mind if I sit while you tutor my child?

The assignment is due in three hours… should I contact you?

Do students need tutoring to succeed?


I made a mistake in booking an appointment… I’d like to reschedule…?

Ans: If you are unable to make the appointment due to other commitments or illness, please contact OzPanda as soon as possible to cancel or reschedule. If you have made a mistake in making a booking, simply book in another time and state you have made a mistake in the notes section.


I used the contact form and messaged you but I haven’t got a response yet… What’s going on? Are you trying to ignore me?!?

Ans: I will attend to your requests as soon as possible. If the matter is urgent please give me a call. I aim to respond to all requests within 48 hours.


I only booked for 1 hour is it possible to extend the session for longer? I really need to smash this assignment and go to Wet’n’Wild tomorrow…

Ans: Most of the time that’s fine as long as there are no other students after you and Jack don’t have other commitments. Please try to let Jack know at the start of the session.


What payment methods do you accept?

Ans: Cash Only. We do not have any credit card facilities. Please bring an adequate amount of cash for the time you think we will spend.


I need help in a subject that is not listed on your Subject / Services page. What should I do?

Ans: Best to try a different tutor that might know the topic matter but feel free to contact me if you are not able to find anyone else. There is no harm in asking right? I might be able to help but don’t be disappointed or angry if I can’t.


Do you do house calls? Can you come to my premises and tutor my children. I’m happy to pay a bit extra…

Ans: In the past I did but due to work and other commitments, I only tutor at my house. If this is not suitable for you; I recommend you to look for another tutor on www.tutorfinder.com.au or www.universitytutor.com. Some are very affordable and are more than happy to do home visits. Some “tutors” charge very little but are not qualified and isn’t able to teach the content at all (frauds). While others are absolute gems. You have to try and see. Best to sit down with your children and select a tutor that’s most appropriate for your needs or your child’s needs. However best to check the tutor’s qualification or even ask your child for feedback, how did it go? Was the tutor up to scratch? Some tutors are very knowledgeable but can’t teach very well. You just have to select the one that’s best for you.


Forgot to unplug my USB drive, I think I left it at your house…

Ans: I will endeavour to remind you to take your USB when you leave; however in the event we both forget, you are welcomed to come back and collect it. (I will not steal your thumb drive or look through your files. Keep Clam. Carry on.)


I don’t feel safe leaving my child with a stranger, do you mind if I sit while you tutor my child?

Ans: That’s perfectly understandable, there are a number of additional comfortable chairs and a couch with good lighting. You’re welcome to stick around, read a book or magazine. (This option is not available if you are a heavy smoker.)


The assignment is due in three hours… should I contact you?

Ans: You should have started the assignment earlier! Yes, sure but I expect some tips or extra fee for the stress in attending to your situation.


Do students need tutoring to succeed?

Ans: Some say tutors boost results; others say they can make it harder for students to think for themselves.

Please read this thought provoking article: 

http://www.smh.com.au/federal-politics/the-question/do-students-need-tutoring-to-succeed-in-the-hsc-20111014-1loyq.html

Jack’s personal views: All tutoring is: is additional “contact hours“. In this day and age, with large classroom sizes and minimum contact hours at university tutorials; often your kids are not getting enough attention. Private one-on-one tutoring can provide countless benefits for your child’s learning. Seeing an external tutor is often very practical solution to mentoring your child or yourself for success.

I personally think you should get tutors if your kids are struggling with the content. It’s not worth it being stressed seeing your kids stressed. It doesn’t have to be me but hire someone that works for you, in your situation, for your budget.

If you are earning 6 figure income and you don’t spend time with your child and help them in their education and they are your only child then yes, I strongly recommend getting a tutor(s), even if your child says they don’t need a tutor it is still good to have a tutor check up on them once in a while, and see how they are tracking.

If you have already spent a fortune on sending your kids to a very good private school then you probably don’t need to spend more money on excessive tutors. Even if your child is pretty average, the teachers at these schools are phenomenal, they will bring out the best in them and the school itself is enough for your child to do well and get a good Overall Position (OP) – Queensland High School Score.

If however, you sent your kids to a Public School you should consider getting tutors for your child, (so one or the other, you can’t cheap out on both.) Brisbane State High School and Mansfield State High School and some other high schools are the exceptions, they are very good high schools. If your kids got into these schools consider yourself lucky and spend the money you would have spent on private schools on tutors instead. Your child’s education isn’t something you should be frugal with, if your kids do poorly, they will hate you for it later on in life.


Have other questions?

You can reach us via email:
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